Save time supporting your customers and analyzing the right data.
Immediately receive customer ratings in Slack. The data around the rating is included so you can understand how to move forward appropriately.
Create a reminder in Intercom to follow up with a specific customer. The Reminder will be sent directly to the support agent in Slack at a time of their choosing.
Setup notifications for when conversations have reached specific thresholds that allow your team to react to give a great experience for your customers.
Receive metrics and graphs weekly in Slack. Supportman sends the data points that are most important for your team.